Serge Garazi

Serge is a senior project and operations manager in business and IT, with a particular focus on digital transformation, customer relationship management (CRM), compliance and banking. On the project side, he has experience in • project governance • project management • change management • business and IT analysis In the area of operations, his competencies lie in • business continuity • process improvements Serge has more than 20 years of experience combining business and IT, in various roles, from junior programmer to business analyst, project and program lead, management consultant and COO (Fintech). His main strengths are: • immersing himself in the specific mindsets of stakeholders (business and IT) thanks to the combination of comprehensive experience and excellent education • aggregating information at a higher level and taking both the overall picture and the details into account • working in international contexts with rapid adaptation to specific intercultural frameworks; multilingual (EN, DE, FR, IT) Education: • Computer science: Computer Science Engineer ETH Zurich, ITIL® 4 Foundation • Project management: PMP®, Product Owner PSPO® I, Scrum Master PSM® I, HERMES 2022 Foundation • Business: MBA, CFA®